To benefit from the rail user discount for car parking, the three digit passenger code, which can be found on platforms one and two, needs to be entered during the call to RingGo. The reason you have been charged £26.40 for your parking, is because a valid passenger code was not entered. ...

Unfortunately, we’re not permitted to authorise refunds as we operate within strict guidelines set down by the enforcing authorities. Our system has been designed to be used in the same way as the meters in the car park so once you have paid for your parking it is not generally a service for which...

RingGo operates in a similar way to having a machine in the car park.  If you put enough coins into a parking meter to pay for three hours and then came back to your car after the first hour, you wouldn't be able to get a rebate or refund for the two unused hours. However, RingGo does have...

Due to our operational procedures, we are unable to offer you a refund via RingGo. When we initially took your payment for parking we banked the money direct to the relevant car park operator, and as such they will need to authorise partial or full refund of any nature.To apply for a refund you...

We offer RingGo on behalf of the car park operators and bank the parking money directly to their bank account. To apply for a refund you will need to apply in writing.  If you would like details of their address, please log in to your RingGo account and send us an enquiry by selecting...

RingGo is designed to be used in the same way as the pay and display machines in the car park. Therefore you have to park your car and then call RingGo to pay for your parking. We do not offer advanced parking as we cannot guarantee that there will be a free space when you arrive at the car park...